Deficiency and warranty management for BC residential developers — from construction through possession through the full 1-2-5-10 warranty period.
Your site supers, customer care, and warranty teams all working from one record. Built for how the work actually happens in BC residential construction.
Three units in, signal drops. The app stops syncing. He's back to a notepad on his tablet. Tonight he'll spend two hours at the desk rebuilding the day. Tomorrow's walk gets pushed.
With SnagZero: 15 seconds to capture, fully offline. The walk ends and the work is done.
They're pointing at the cabinet, the paint, the patio slider. You're trying to listen, photograph, type, and tag the room — all without losing the moment with them. By unit 12, you're choosing between relationship and record.
With SnagZero: capture in seconds. Stay with the homeowner. The record builds itself.
14 emails in the inbox. Three are "any update?" follow-ups. The original ticket is in someone's forwarded chain. The plumber said "going Friday" — but which Friday? The day is reconstruction work.
With SnagZero: every claim has one record, every status is live, every conversation has a starting point.
Three roles. Three different days. One tool that gives each of them their time back.
Spreadsheets and email chains. Cheap, familiar, infinitely customisable. Also: untraceable, scattered across inboxes, and the chain of evidence breaks the moment someone changes job.
A US or UK snagging app. Built for the construction phase, then stops. Doesn't speak BC residential warranty. No CCDC-2 alignment, no 1-2-5-10, and possession is where it falls off the map.
An enterprise ERP module. Powerful, expensive, slow to deploy, designed for management dashboards rather than for the super walking units. The site team stops using it. The data dries up.
None of these were built for the way the work actually happens in BC, from construction through to year 10.
SnagZero is a deficiency and warranty management platform built by Craeftig for BC residential developers. It runs from construction-phase site deficiencies, through PDI and possession, through the full 1-2-5-10 warranty period — on one record, with one timestamped audit trail. Built offline-first for the field. Flat-rate, property-based pricing. No homeowner login required. Currently in pre-launch, working with a small number of design partners.
When the strata letter arrives at month 14, you don't reconstruct the record — it already exists. Because SnagZero captures it as a byproduct of doing the work, not as a separate documentation task.
Every snagging tool fails the same way: site teams stop opening it. SnagZero is built so they don't.
Three tiers. Flat-rate. Property-based, never per-user.
Public pricing coming soon. For now, the easiest way to find out if SnagZero fits is a 20-minute call.
SnagZero is in pre-launch. Sandra is taking a small number of 20-minute calls with BC residential developers ahead of launch. If you manage deficiencies or warranty for one or more BC residential buildings, she'd like to hear what's broken.
Founder-led. No sales team. No demo deck. Just a conversation.